What delivery costs
- Free on orders of ₹500 or more.
- ₹40 below that, as a flat charge wherever you are.
The charge is shown before you pay and appears on your invoice.
How long it takes
Orders are packed on [packing days] and dispatched within [dispatch window].
- Around Tanakpur, on our own delivery round — [local delivery timeline].
- Elsewhere in India, by courier — [courier timeline].
Once a parcel is with a courier you will get a tracking number by WhatsApp or email. We do not ship outside India.
Cancelling an order
You can cancel any time before it is dispatched, by emailing info@countrydairy.in or calling +91 99978 01112 with your order number. A cancelled order is refunded in full.
After dispatch it becomes a return, below. An unpaid or abandoned checkout is not an order and nothing is charged for it.
Returns
Ghee and oils are food, so we cannot resell an opened jar. That shapes what we can take back:
- Damaged, leaking, or the wrong item — tell us within [damage report window] of delivery, with a photograph. We replace it or refund it, and you do not pay return postage.
- Sealed and unopened — returnable within [return window] of delivery, in its original packaging. [who pays return postage].
- Opened — cannot be returned for hygiene and food-safety reasons, unless it is faulty. If something is wrong with the product itself, tell us regardless of whether it has been opened.
What is not a fault
Ghee is a seasonal product from a living herd, and it is not made to look identical every time. Colour, aroma, texture, grain and firmness vary between batches and with the weather — a jar that is pale in winter and golden in summer, or grainy one month and smooth the next, is behaving exactly as unrefined ghee should.
Variation of that kind is not a defect and is not returnable. What is: a jar that is leaking, damaged, mislabelled, past its date, or spoiled. If you are not sure which you have, send us a photograph and we will tell you honestly — including when the answer is that we got it wrong.
Telling us about a damaged order
To sort it out in one message rather than five, send:
- your order number;
- a photograph of the outer box, including the label;
- a photograph of the jar and its batch code.
[whether an unboxing video is required for a missing item]. We aim to reply within [claim response time].
If a delivery cannot be completed
Couriers try more than once. If a parcel comes back to us because the address was wrong, nobody was there across the attempts, the OTP was not shared, or delivery was refused, we will contact you to arrange a redelivery.
[whether return-to-origin costs are passed on, and how much]. A refused perishable order is the one case where we may not be able to resend the same jars.
Refunds
Refunds go back to the method you paid with — we cannot send them anywhere else. Once approved, we process them within [refund processing time]; your bank then takes its own time, usually five to seven working days, to show it.
A refund covers what you paid for the item. Where a discount applied, the refund is of the discounted amount actually charged. Delivery charges are refunded when the fault was ours.
If a payment fails
Nothing is charged and the order is not placed. If money has left your account for an order you cannot see, it is almost always a pending authorisation that reverses on its own within a few working days — send us the order number and we will check it against the gateway.
Getting hold of us
info@countrydairy.in · +91 99978 01112 · daily, 6:00 AM to 9:00 PM. Quote your order number and it will be faster.